You may return your item to us within 14 business days of your order date. We will issue you a store credit for the cost of the item, which will be valid for 1 year. In addition sale items are not eligible for return.
To return an item please contact us for a return authorization number (RMA number), and write that number on the outside of your return package. International customers choosing UPS for return shipments must fill out the return label correctly and select “Free Domicile” when completing the shipping label.
If your item is damaged when you receive it, please contact us the day you receive it for a return label and we will replace the item.
If you refuse a package from us, we will treat it as a return and issue you a store credit for the cost of the item.
Items Returned Without an RMA
If you return an item to us without first being issued an RMA #, your purchase will incur a 50% restocking fee. This fee will be deducted directly from the issuance of store credit.
MakeupQueensNY.com is an authorized retailer for all the brands on our website. You can find us listed as an authorized retailer on the manufacturer’s websites, and when you order an item from us it will ship in the original manufacturer packaging.
Rush shipping options are sometimes available, please contact us to discuss rush options. Any sale item is final sale. No returns or exchanges will be accepted on Final Sale items.
Shipping is FREE on all orders shipping within the United States. While shipping method is at our discretion, we typically use USPS priority or express mail. You can usually expect your package to arrive within 1 to 3 business days.
2 Day shipping and 1 Day Shipping options available upon request, please contact our customer service team for details and for the options available in your area.
For international orders, international shipping costs will depend on your location. You will be able to see the exact cost of shipping to your location before your order is complete at checkout. Please contact us to confirm if we can ship a particular item to your country. Please note that you are responsible for duty and tax costs imposed by the destination country’s authorities. Those fees are not associated with MonacoJeans.com.com, they are collected and kept by the destination country's authorities.
Once an order has been placed you can track the order progress on MakeupQueensNY.com. The tracking number will be sent to your email address, so please be sure to enter your email address correctly. Please allow 24 hours for tracking updates to become available.
We ship using USPS and DHL. The courier used for free shipping will be at our discretion. However, if you have a preference of couriers, just let us know. We are unable to use customer's personal courier accounts to cover shipping costs.
We are happy to ship your order to any address you would like. However if your shipping address is not the same as your billing address or cannot be verified by your credit card company we will require the cardholder to fill out an address verification form and submit photo ID to confirm that we may ship the order to that address. If you do not want to fill out the form you may add the desired shipping address to your credit card, or we can ship the item to your billing address. Please contact us if you have any questions about this process.
We accept Visa, Mastercard, American Express, or PayPal as forms of payment.
For your protection, all orders are subject to manual credit card verification. This verification process usually takes less than one business day, however international order verification may take 2-3 business days to complete. You will be contacted within 24 hours of placing your order if we require additional information to complete this process.
Store Credit Policy
Returned items will be issued credit with the following deductions:
For orders which were eligible for Free Shipping, a $10.00 deduction will be applied to the issuance of store credit. Any future store credit orders are still eligible for Free Shipping.
For orders which were eligible for Free Shipping, the cost of shipping will be deducted from the issuance of store credit. Any future store credit orders are still eligible for Free Shipping.
Any items purchased through the use of store credit, will become Final Sale. No returns or exchanges will be accepted on Final Sale items.
We have a dedicated customer service team available to you 24 hours a day. If you have more questions about a item or a transaction please let us know.
We are here to help!